Frequently asked questions
Why do earnings differ from the marketplace report?
Section titled “Why do earnings differ from the marketplace report?”Flotera calculates earnings from the rental data it receives. The difference can come from the synchronization interval, the commission, the exchange rate, and the selected period. To reconcile a payout, use the marketplace report. Details: earnings.
What happens if the balance runs out?
Section titled “What happens if the balance runs out?”If a daily charge leaves the balance at zero or below, a grace period applies until the next midnight (UTC), then the account freezes. Commands, automation, and history recording are paused. Servers and rentals continue to work independently of Flotera. A top-up to a balance strictly above zero lifts the freeze. See wallet.
Does Flotera store card details?
Section titled “Does Flotera store card details?”Details are entered on the payment provider’s page. Flotera works with a prepaid balance; there are no automatic card top-ups.
Servers
Section titled “Servers”Does the agent run as root?
Section titled “Does the agent run as root?”The agent runs as the flotera-agent user. Installation, updates, and removal
require administrator privileges. Hardware control requires full mode.
See agent permissions.
Can I keep monitoring only?
Section titled “Can I keep monitoring only?”Yes. Choose read-only; it is used by default. Hardware control is enabled
by full mode. See installation.
Does installing the agent reboot the server?
Section titled “Does installing the agent reboot the server?”No. The installer does not touch the NVIDIA driver and does not reboot the server.
Can I rerun the installer?
Section titled “Can I rerun the installer?”Yes. It updates files and configuration while preserving credentials and the command journal.
How do I remove the agent?
Section titled “How do I remove the agent?”flotera-agent uninstallFor old versions, an uninstall command through get.flotera.com is available.
Local removal does not delete the record from the panel.
See removing a server.
Marketplaces
Section titled “Marketplaces”Can I list a server on several marketplaces?
Section titled “Can I list a server on several marketplaces?”Yes. When Flotera detects a rental, it pauses the server’s other listings. Simultaneous bookings are possible before the rental is detected. See marketplaces.
Why is a listed server not rented?
Section titled “Why is a listed server not rented?”Check the listing visibility, readiness, price, specifications, and reliability. Then compare demand for this GPU model. Publication alone does not guarantee a rental.
Why do the Vast and Clore medians differ?
Section titled “Why do the Vast and Clore medians differ?”The indexes use different samples: Vast counts only unrented servers, and Clore also includes rented ones. The difference cannot be directly interpreted as a difference in earnings. See market prices.
How quickly is a rental updated?
Section titled “How quickly is a rental updated?”Usually within 1–2 minutes after the marketplace data is received. Synchronization problems increase the delay.
Access and automation
Section titled “Access and automation”What can an AI assistant change?
Section titled “What can an AI assistant change?”With the tools you enable, the assistant can run a self-test, change the power limit, listing price, and pricing rules. It can act only on the servers you select and may change settings without another confirmation. Details: MCP.
I lost an API token. How do I recover it?
Section titled “I lost an API token. How do I recover it?”The value cannot be recovered. Revoke the token and create a new one. You can revoke a token even while the account is frozen.
The API returns 401. What should I check?
Section titled “The API returns 401. What should I check?”Check the expiration, revocation, and the
Authorization: Bearer erm_pat_… header. If the token has expired or was
revoked, create a new one and replace it in your integration.
Available operations are shown by GET /me.
What should I do if someone else accessed the account?
Section titled “What should I do if someone else accessed the account?”Change the password in Profile → Security, then select Revoke all other access. This ends the other sessions and revokes all API tokens you issued, keeping the current session.
For an owner or administrator, this action also disables shared AI client access. If you have a different role, contact an administrator to disable MCP. After verifying the account, replace the tokens in your integrations.
The Sign out on all devices button ends all sessions, including the current one, but does not revoke API tokens.