Support

Write to support@flotera.com. Include the details below so support can find the server or payment.

Before contacting support

Open Activity in the server card and check the command result. For connectivity problems, use the offline, telemetry and commands, or readiness check sections.

What to attach

• The server name and identifier from the panel.
• The time of the event and the time zone.
• The expected and actual result. For example: “Set $0.42; after the command ran, the price stayed at $0.38”.
• The exact error text and the command identifier, if there is one.
• For agent problems: the version and the relevant log fragment:

journalctl -u flotera-agent -n 200 --no-pager

Do not send secrets

Do not send your password, marketplace API key, or agent token. Check attachments and remove secrets if they ended up in copied text. If a secret has leaked, revoke the corresponding key or token and replace it.

What support handles

Flotera support helps verify Flotera data and operations: commands, rental synchronization, telemetry, and charges. For payouts and verification, contact the marketplace where the server is listed.

Payments

If the provider confirmed the payment but the balance has not changed, attach the invoice number, amount, time, and payment status. Card details and wallet secrets are not needed. If payment methods are unavailable, support can issue an invoice manually.

Frequently asked questionsPayment, installation, and access management.