Wallet and top-ups
Your wallet pays for Flotera. Top it up by card as needed. There are no automatic card top-ups. Rental payouts come directly from the marketplace and do not pass through this wallet.
Balance and forecast
Section titled “Balance and forecast”Open Billing to see your balance, spending for the current month, and forecast. The estimate of how long the balance will last assumes usage stays similar. It may be unavailable when there is not enough history.
While the referral program is running, your Flotera Credits are shown next to the balance: the amount and when the nearest ones expire, or a link to invite a host while you have none. If the program is paused, credits you still have stay shown there. The balance estimate counts wallet money only. When the wallet is empty and credits are paying for your subscription, the panel says so instead of an estimate.
Open Subscription to see the terms that apply to your account.
Spending
Section titled “Spending”The Spending tab shows charges by UTC day. Choose This month or Last month. Today’s amount is an estimate marked ≈; the final charge appears the following day. Days marked not charged or not calculated have not been deducted from the balance.
The daily price is your monthly server rate divided by the number of days in that month. You pay for the five-minute intervals in which Flotera received data from the server: a single delivery of readings in an interval counts the whole interval. Twelve billed hours cost half the daily rate. The table adds billed time across all servers.
Time without a connection is not billed. After reconnection, data counts at its arrival time, not for the offline hours. Charges use Flotera’s receipt time, not the server’s clock, and are posted at 01:00 UTC the next day.
Check Subscription for the charges that apply to your account.
Paying with Flotera Credits
Section titled “Paying with Flotera Credits”If your account has Flotera Credits, they automatically pay daily subscription charges before money is taken from your wallet. Credits with the earliest expiry date are used first. The service cost stays the same: the wallet records the full charge and a separate positive entry for the credits applied.
A day fully paid with credits leaves your wallet balance and grace-period state unchanged. If credits cover only part of the charge, the remainder is paid from the wallet and can start a grace period. Credits do not repay an existing wallet debt or unfreeze an account.
Credits are valid through their expiry date in UTC. After that date, they cannot pay new days of service. If Balance and credits notifications are enabled, you receive a reminder 14 days before remaining credits expire. Where credits come from and their history: Referrals.
Export a report
Section titled “Export a report”Select Export for a monthly Excel report in English. It contains spending by group, by server, and by day. The current month’s report covers completed days so far. Groups reflect their membership at the time of export.
For all changes to the wallet balance, including top-ups and corrections, use Balance history.
Top up your wallet
Section titled “Top up your wallet”- Select Top up, enter the amount, and choose a payment method. Available methods and the minimum amount are shown in the panel.
- Select Create invoice and pay on the payment provider’s page.
- Return to Top-ups, wait for confirmation, and check your balance.
Card details are entered on the payment provider’s page. The amount is added to your balance once the provider confirms the payment.
The payment methods offered depend on your account. If Top up says No payment method is available right now, card payments are not open for your account at the moment — support can invoice you manually.
Check a payment
Section titled “Check a payment”Top-ups shows the invoice amount, payment status, and amount added to your balance. An unpaid invoice has an expiry time. Use Open payment page to complete a valid invoice. When you come back from the payment provider’s page, the panel opens Top-ups and highlights that payment. Wait for payment confirmation in the panel before checking the new balance.
If the connection drops during payment, check the existing invoice before starting another. If payment is confirmed but your balance has not changed, contact support with the invoice number, amount, and time. Contact support for refunds or if no payment method is available.
What a payment status means
Section titled “What a payment status means”- unknown — the provider has not confirmed whether the payment page exists. Wait a minute and check the existing top-up before trying again. New top-ups with this method may be unavailable for up to 6 hours. Contact support if the status does not change or your bank shows a charge.
- failed — the provider reports that the payment failed. If your bank shows a charge, contact support before paying again.
- expired — the payment page has expired. Create a new top-up if you have not paid; if you have, contact support with the invoice number.
- under review — support is checking the payment. Read the reason below the status and wait for the result before repeating the payment.
A card decline on the payment page does not fail the top-up by itself: the page stays open, and you can pay with another card until it expires.
When the balance runs out
Section titled “When the balance runs out”A daily charge that leaves your balance at zero or below starts a grace period. It lasts until the next midnight (UTC) after that charge; the panel shows the exact deadline. Features remain available, charges are posted in full, and the debt does not move the deadline. Top up to a balance above zero before that deadline to keep access.
A balance above zero unfreezes the account automatically. Monitoring data not recorded during the freeze leaves a gap in the history.