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Server is offline

The Offline status appears after 5 minutes without an agent activity signal. Possible causes: the server is powered off, the network is lost, the service is stopped, or the agent cannot connect to Flotera.

  1. Check access to the server

    Section titled “Check access to the server”

    Connect over SSH. If the connection fails, check power, the address, routing, and SSH availability. If necessary, use the local console or IPMI. SSH being unavailable does not by itself prove that the server is powered off.

  2. Check the agent service

    Section titled “Check the agent service”
    Terminal window
    systemctl status flotera-agent
    journalctl -u flotera-agent -n 50 --no-pager

    If the service is stopped or keeps restarting, save the error text from the log. Check whether the agent has been revoked in the panel.

  3. Check outbound HTTPS

    Section titled “Check outbound HTTPS”
    Terminal window
    curl --connect-timeout 10 --max-time 20 -sS -o /dev/null -w '%{http_code}\n' https://agent.flotera.com/

    A DNS, connection, or TLS error points to a problem at that stage of the connection. An HTTP response confirms that the HTTPS address is reachable but does not verify agent authorization or the WebSocket channel. Check the firewall and proxy.

  4. Check recent changes

    Section titled “Check recent changes”

    Match the time of the connection loss with an OS or driver update, or a network or agent settings change. If only the GPUs disappeared, check the driver; a driver failure is not the same as the entire agent stopping.

  5. Restore the installation if necessary

    Section titled “Restore the installation if necessary”

    If missing or damaged files are found, rerun the installer with the command from the panel. Credentials and the command journal are preserved. Reinstallation does not fix an unreachable network.

Connection drops intermittently

Section titled “Connection drops intermittently”

Check the log and charts around the time of the drop:

  • power: outages, PSU or line overload;
  • network: router restarts, address changes, connection loss;
  • cooling: high temperatures and shutdowns under load;
  • agent service: crashes and restarts.

What happens to the rental

Section titled “What happens to the rental”

Losing contact with Flotera alone does not necessarily stop a rental. If the server loses power or network access, the renter’s work may be interrupted and the marketplace may end the rental or lower its rating.

For Rental at risk, restore power and connectivity promptly, then check the rental and listing on the marketplace. Do not assume the rental has resumed just because the server is online again. Check the marketplace’s report for the final earnings.

Before planned work, set a maintenance window.

Only the Flotera agent is silent

Section titled “Only the Flotera agent is silent”

If the marketplace sees the server but the Flotera agent has stopped reporting, check the agent service and its log. Flotera reports the mismatch after 10 minutes on Vast.ai or 30 minutes on Clore.ai and QuickPod.

Telemetry and commandsIf the server is online but data or commands are not updating.